FAQ

What is the difference between the standard and pro version?

The pro version has a DVD photo library with over 11,000 additional images that are linked to the appropriate plants. It also allows you to turn the images, reports and selected plant list into a PDF for easy e-mailing. You can make unlimited number of plant lists by saving them to the hard drive or to a CD as a back up. The pro version also has more plant species than the standard version.

What Version of PlantFile do I have?

Click on the ‘Help’ menu item in PlantFile and then click on the ‘About’ sub-item.

What are the System Requirements? (PC Only)

MAC & UNIX users: Contact PlantFile for the online version of PlantFile

How Do I Install PlantFile?

PlantFile CD is self-loading. Just follow the prompts on screen and look at the instructions inside the front cover of the CD case for details on how to register. Once it’s installed, you don’t need CD in drive
PlantFile PRO - must have Photo Gallery in DVD drive while PlantFile Pro is running to access the Gallery.
VISTA users - ( Not required for PlantFile v 10.2 and above)
If your User Account Control is turned on:
1.) On the desktop right-click the PlantFile icon.
2.) Select Properties, then select the Compatibility tab.
3.) Check the Run as Administrator checkbox..
To run the PlantFile program, double-click the PlantFile icon.

How do I register PlantFile?

Click Open and registration page appears. You’ll see an Install Code in the top right hand corner. Copy this down on a piece of paper and click Continue to enter PlantFile.
Are you connected to the Internet? If yes, easiest way to register is online. You can also register over the phone or via fax by printing the registration form.
Click File in top right, choose Register PlantFile and Using Internet. This will take you to a registration page asking for contact details and install code and serial number on back of CD case. Fill in and click Submit. This will generate an email to PlantFile and we’ll respond with a Key # to complete your registration process.
You have 30 days to register with us once you load the CD.

Installing PlantFile upgrade CD...

Upgrade will automatically overwrite existing version of PlantFile.
If you’re upgrading from Standard to Pro, you’ll end up with 2 icons on your desktop but nothing will be behind the Standard icon, just delete the icon.

When I insert CD in the drive nothing happens….

If you see a message about a 16-bit issue, this is a Windows XP issue not a PlantFile loading issue. Please send me an email saying you have a Service Pack 2 problem, and I’ll send you a return email with the fix I’ve put together using internet research.
Take the CD to another PC and try to install. If it works, then it’s not a CD problem but rather something about the first PC you tried it on. If it still does’t work, then send it back to us and we’ll replace it with another.
It is important to figure out if it’s a CD or a PC problem.

How do I learn about using PlantFile?

Access Help once you’ve installed the program
Tool tips appear when you scroll over each photo
There is a also a Powerpoint presentation on your PlantFile CD. You must put CD in drive again, at the Welcome screen, hit cancel and exit set-up. Then, click Start, Programs, and open Powerpoint. In File, Open PlantFile CD, PPT demo. Once it’s open, can save it to your PC so you don’t need a CD in drive to view it again.
Run the PlantFile Tutorial available on this website

How do I use Quick Search?

I know the old botanic names but not new ones...

In Quick Search, highlight cultivars and type in old name you know. You’ll see a listing for each plant with both old and new names

How do I access photos in DVD?

I’m using PlantFile Pro on 2 machines. How do I access photos for both?